Privacy and Cookies

1 Introduction

Trevornick Holiday Park (“[Trevornick]”) takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made. Last updated 25/02/2024.

2 The Information we collect

Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

3 Why we collect it

We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally.

4 Who we disclose it to

4.1 We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.
4.2 If you give your consent, we will pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.
4.3 In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.
4.4 We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.

5 Data Protection

Trevornick is in accordance with the provisions of the Data Protection Act 2018.

6 Security

Keeping information about you secure is very important to us and certain sections of the site may encrypt data using SSL or a comparable standard. However, no data transmission over the Internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

7 Automated decisions

Parts of trevornick.co.uk and our billing process (which is transacted via SagePay/ Opayo) are automatic and we may process your personal data as part of trevornick.co.uk and the billing process.

8 Accessing and updating your personal information

We will always let you have a copy of personal information we have about you, should you request it, and you may correct it if you wish. Instructions about how to do this are available from [email protected]

9 Questions?

If you have any questions or complaints relating to this Privacy Policy or how we use the personal information we have about you, please contact [email protected]

We will endeavour to respond to you promptly.

Use of cookies by Trevornick

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The below explains the cookies we use and why.

Google Analytics (_utma, _utmb, _utmc and _utmz)

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Display Advertising and Remarketing

We may remarket your information. Remarketing is a way for us to connect with users, based upon your past interactions with the trevornick.co.uk website. Third-party marketing vendors may be hired by Trevornick to perform remarketing services. As a result, third-party vendors, including Google, may show Trevornick’s ads on sites on the internet. Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to Trevornick’s website.

To opt out of customised Google Display Network ads please visit https://www.google.com/settings/ads/onweb/

To find out more about how Google uses any data it collects please visit https://www.google.com/policies/technologies/ads/

We use a Facebook pixel on our website in order to record information concerning the way in which visitors use our website and the actions they take. This pixel records and provides Facebook with information concerning the browser setting of the user, a hashed version of the Facebook ID and the URL which is being visited. Details of the users are anonymous but each user possesses a clear Facebook ID, making it possible to address the user via more than one device on the social network, so they can be targeted with relevant Facebook adverts. After 180 days, the user information is deleted until the visitor accesses our website again. No personal information is disclosed to Trevornick Holiday Park.

Further information concerning Facebook and its privacy settings can be found in its Data Policy

App Privacy Policy

Trevornick Holiday Park built the Trevornick App as a Free app.

This service is provided by Trevornick Holiday Park at no cost and is intended for use as is. This page is used to inform app users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.

The Personal Information that we may collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information.

Activites / Booking Login

When using the app you have the ability to login with an existing username and password created when making a booking with us. Our app communicates with the third party activity / booking system and then stores small amount of information to help personalise the app experience to your booked holiday.

• The app or connected web service does not store your username and password in any form
• Future requests to refresh booking and balance information uses a tokenised identifier provided by the activity booking engine
• This data is completely cleared when you use the logout feature found in the app
• This data is completely cleared when you use the clear data feature found in the app

Push Notifications

The app can receive push notifications. You can choose to receive notifications based on their interest/booking type, and disable them if you wish.

• Notifications can be disabled when logging into the app for the first time
• Notifications can be disabled at anytime by navigating to the settings section of the app
• Notifications can be disabled at anytime outside of our app using your devices operating system

Analytics

The app uses analytics from Google Firebase. This is so we can improve the app by seeing which areas are used, and for what purpose.

• We do not report on any sensitive or identifiable information in regards to your booking or user
• Analytics can be disabled at anytime by navigating the settings section of the app

Third Parties

The app does use third party services that may collect information used to identify you. Third party service providers used by the app policies:

• Google Play Services- https://policies.google.com/privacy
• Google Analytics Firebase- https://firebase.google.com/support/privacy