Terms and Conditions

Trevornick Holiday Park LTD –Terms and Conditions

These terms and conditions form part of your booking contract with us – you should read them carefully.


Bookings & Deposits:

A 20% non-refundable deposit is required with all bookings including telephone bookings. A non-refundable deposit this must be received within 24hrs of making a booking. We can provisionally hold bookings for 24hours without a deposit, once the provisional booking expires it will be cancelled.

It is your responsibility to check the details of your booking confirmation are correct and notify us immediately of any discrepancies. We cannot accept responsibility for any errors not corrected prior to arrival. For the safety of all our guests, all bookings must show correct guests details and vehicle registrations, prior to arrival. Only guests named on the booking will be permitted on site and allowed the use of the facilities. Charges will apply for booking changes.

Parties, of young adults, either all male, all female or mixed parties are not accepted during the peak weeks and are at the Manager’s discretion at all other times.  Please note – Young adults booked as a family party who are subsequently left unsupervised by their parents, guardians or carers, will be asked to leave the park.

We can only accept bookings from customers over the age of 18.

For Touring, Camping, Ready Tents and Static Caravans, specific units can be reserved at an extra cost; however, we reserve the right to re-allocate pitches/units if required. Guests will be notified of any changes.

The confirmation of the booking, by payment of the deposit, the issue of an invoice or e-mail by Trevornick Holiday Park LTD, constitutes a contract between both parties and the customer will be liable for the balance of monies owing eight weeks prior to arrival.

Once a booking has been made the deposit cannot be refunded or transferred to another booking under any circumstances should you subsequently cancel your holiday.

The person in whose name the invoice is made out is deemed to be fully responsible for the booking, payment of deposit and balance, and for the members of the booked party whilst at Trevornick Holiday Park.

Once your holiday has been paid in full any alterations will incur a £5.00 administration charge. Any alterations made on arrival will incur a £15.00 administration charge.

Refunds will not be given, in any circumstances, for any changes made to your booking once the balance has been paid in full. We have the right to take payment from the card used for the holiday to cover any outstanding balance following your stay.

Pitches and any accommodation not claimed or checked in at reception within 24 hours of the booked period shown on your invoice will be re-let unless prior notice has been given.

Trevornick Holiday Park does not accept bookings from or allow anyone to stay within the booking party who has previously or currently listed on the Violent or Sexual Offenders Register or anyone subject to a sexual risk order, child abduction notice or anything similar. By making a booking you are confirming that no one in your party is included in any of the above and if proven otherwise you booking will be cancelled with immediate effect.


Complaints: 

The Owners/Management reserves the right to refuse any booking or entry to Trevornick Holiday Park or Holywell Bay Golf. No complaint will be considered after the visitor has left the park. Any problems should be reported, during your stay, to reception immediately.


Seasonal Pitches: 

All season bookings must be paid in full by 1st March 2020. Failure to pay the balance of any booking made to take advantage of an offer, i.e. ‘all-season’ or ‘book next year at this year’s price’ within the time specified by the offer, will result in a new invoice being issued at the published tariff rate for the period booked.


Offers: 

Only one discount or special offer can be applied per booking. Once you have booked your holiday any offers that may become available such as last-minute offers, cannot be applied to an existing booking. All offers are subject to availability and can be removed at any time.


Cancellations:

If you decide to cancel:

If for any reason you are unable to attend your holiday at Trevornick Holiday Park, please contact a member of the team as soon as possible. All cancellations must be received in writing via email (bookings@trevornick.co.uk) or post. We strongly recommend all guests purchase their own holiday insurance and/or purchase Trevornick’s own cancellation scheme – full details below.

Cancellation Scheme:

On bookings made directly with Trevornick, we offer a cancellation scheme. For a published fee, per day we will refund monies paid (excluding your deposit and cancellation scheme fee) if you have to cancel, you’re booking prior to eight weeks before arrival. Between eight weeks prior to arrival and the arrival date, we will only refund monies paid (excluding your deposit and cancellation scheme fee) if cancellation is due to one of the following reasons: death, serious illness or redundancy to a member of the booked party. Claims for refunds must be made in writing and supported by relevant documents.

The Trevornick Cancellation Scheme only applies up to, but not including your arrival day at Trevornick. Once here refunds cannot be given if for any reason your holiday is cut short. Cancellation cover is not available if your holiday is booked within 8 weeks of your arrival date and must be purchased at the time of booking.

If Trevornick cancels your booking:

In exceptional circumstances, it may become necessary for Trevornick to cancel your booking. In the unlikely event of this arising, we will inform you as soon as possible. If your booking is cancelled by us due to circumstances beyond our control (Force majeure) we will be unable to refund any monies paid.


Site Conditions:

Touring & Camping:

Touring and camping pitches allow for one tent, one motor home or touring caravan and an awning. Gazebos and extra tents are chargeable per unit but must not cross over your boundary pitch. Arrival time is from 12pm and departure time is 10am. Late departures will incur a £25 charge. Dogs are welcome in Blue, Hay, Red and part of Sun field during peak season and are chargeable, by dog, to a maximum of three. During Easter and October, half term dogs are also allowed in Pond and Yellow fields. During our rally season, dogs may be allowed in other fields. Each pitch has an allocation for one car included in the booking. Additional vehicles will be chargeable and are required to be parked in designated parking spaces around the site and not on the pitch.

Ready Tents:

Ready Tents are available for Saturday to Saturday bookings only in peak season. Short breaks are dependent on availability and only outside of peak season. Arrival time is from 3 pm and departure time is 10am late departures will incur a £25 charge. Dogs are only welcome in our designated dog-friendly Ready Tents and are chargeable by a dog to a maximum of two. Each Ready Tent has an allocation for one car included in the booking. Additional vehicles will be chargeable and are required to be parked in designated parking spaces around the site and not on the pitch. The maximum number of guests in a Ready Tent is 6 people.

Static Caravans:

Static caravans are available for Saturday to Saturday bookings only in peak season. Short breaks are dependent on availability and only outside of peak season. Arrival time is from 4 pm and departure time is 10am late departures will incur a £25 charge. Dogs are only welcome in our designated dog-friendly static caravans and are chargeable by a dog to a maximum of two. The cost of static caravan stays includes parking for two cars beside the van – additional cars will be charged and are subject to availability. The maximum number of guests in a static caravan is four or six depending on the number of bedrooms.

Lodges:

Gull Rocks Lodges are available for Friday to Friday bookings only in peak season. Short breaks are dependent on availability and only outside of peak season. Arrival time is from 3.30pm and departure time is 10am late departures will incur a £25 charge. Dogs are only welcome in our dog-friendly Lodges and are chargeable by a dog to a maximum of two. The maximum number of guests in a lodge is 6 people. Some of our lodges are booked with a Hot Tub, there are strict safety rules in place for hot tubs on-site, which must be adhered to. Please note children under 8 are not permitted to use the hot tubs. Safety rules are available before arrival; please ask when making your booking.

Cottages:

Cottages are available for Friday to Friday bookings only in peak season. Short breaks are dependent on availability and only outside of peak season. Arrival time is from 3.00pm and departure time is 10am late departures will incur a £25 charge. Dogs are welcome in all of our cottages and are chargeable by a dog to a maximum of two. The maximum number of guests allowed in Popham Cottage is 4 people, Buller and Bejowan allow 6 people maximum.

For safety reasons, in all accommodation, the maximum number of guests cannot be exceeded and if found to be, the whole party will be asked to leave the site.

Gazebos and tents are not permitted in the Ready Tent, Static, Lodge or Cottage areas.

Arrivals after reception has closed must use the night holding field and report to the reception after 9am the following day. You must book in at reception before entering the Park. Last booking-in time is 9pm in the Peak season, in low season please check with reception. If guests are staying in a self-catering accommodation, please contact the reception if you plan to arrive after reception has closed.

Trevornick Holiday Park has the right to enter any self-catering accommodations in the case of an emergency at any given time.

Cars:

The speed limit throughout the site is 5 mph. Vehicles must not be parked on roads or pathways and must not cause an obstruction to other users of the site. For safety reasons, we ask customers not to drive around the site after dark. Commercial vehicles are not allowed on site.


Dogs:

Trevornick Holiday Park and Holywell Bay Golf are dog-friendly sites. We reserve the right to book dogs in any touring/camping fields at any time. While we have strict ‘Petiquette’ rules in place we cannot be held responsible for customer’s pets. If you have any concerns regarding dogs, please check when making a booking.

Dogs must be booked in advance as part of your booking and a charge applies in accordance with the current tariff. Please confirm the breed of dog you would like to bring with you as Trevornick reserves the right to refuse certain breeds of dog which it deems inappropriate on a family site according to the Dangerous Dogs Act 1991. If dogs are not described at the point of booking, either by phone or online and once onsite display unsocial behaviour or cause disruption to other guests, we reserve the right to terminate the booking forthwith without compensation.

We want everyone staying onsite to enjoy their holiday and make the best memories possible! To do this we ask that all dogs remain on a lead, at all times around the park, and for owners to pick up after their dog and use the bins provided. Please do not leave your pets unattended in cars, tents, caravans or any accommodation for long periods or cause a nuisance to other guests.

We also ask that pets are not allowed to climb on any furniture or sleep on the beds in any accommodation and that they are house trained, up to date with their flea and worming treatments and not to visit the site if in season as this may cause problems with other dogs. Additional cleaning charges may apply if dogs cause mess or damage during your stay.


Health & Safety:

Please abide by our Health & Safety regulations and all signage onsite. All our facilities and amenities are used at your own risk and we cannot accept liability for loss or damage to persons or property.

Should you contract any infectious or contagious decease or illness whilst at Trevornick Holiday Park please inform a duty manager immediately.


Misc: 

We do not allow the use of portable generators on the Park.

Smoking and vaping are not permitted in any of our buildings, accommodation or designated no-smoking areas. Illegal drugs are not permitted anywhere on site. We reserve the right to evict and report anyone suspected of using illegal drugs on site.

All areas of Trevornick other than those listed below are Alcohol-Free Zones:

The Farm Club and Bar, Farm Club courtyard (within the boundary rails), Café areas and exterior seated area (within the boundary rails), the Woody’s Bar and its exterior seated area and individual camper units (Tents/Caravans/Ready Tents/Static Caravans/Cottages/Lodges etc.)

If any member of your booking party has excluded themselves from any none gambling premises, please inform a member of Trevornick staff on arrival.

Campers must make themselves aware of the site fire procedures as soon as possible after arrival. These procedures are displayed at the fire points throughout the site and in accommodation welcome packs. The park does not allow lighting of open fires or fire pits. BBQ’s must be raised off the floor and we do not allow BBQs after 10:30pm.

Litter and tied bin sacks must be placed in the covered bin areas provided – rubbish MUST NOT be left outside caravans or tents due to seagull attacks. We have recycle points on site so please recycle where possible.

Ball games are only permitted on the Sports Field. Skateboarding, scooters and bicycles can only be used in the park between 9am and 8pm and are not permitted in the Courtyard area. Hoverboards and Segways are not permitted on site. Kite flying and drone use is not permitted on site.

The management reserves the right to evict from the park any person or persons who cause any harm, damage, or unreasonable disturbance to other persons or their property. The management reserves the right to cancel any booking or evict from the park any person who shows abusive behaviour towards any other persons or any employee of Trevornick Holiday Park and Holywell Bay Golf. If evicted, no monies will be refunded.

Noise levels must be kept to a minimum after 11pm. Unreasonable noise or noise disturbance to other guests could result in an eviction as per the above term.

All booking information is strictly confidential and under no circumstances will be given to a third party. We will not accept liability for any lost or stolen property.

Food Safety:

If you or a member of your party have any food allergies or dietary requirements, please ensure you speak to a member of the Trevornick team before placing a food order in any one of our onsite restaurants or takeaways.

Children:

The person in charge of the booked party is deemed to be responsible for all children and young adults in the party whilst at Trevornick. All children and young adults must be under either parental, guardian or carer supervision at all times. Adults are reminded that the licensing laws prohibit the consumption of alcohol by persons under the age of 18, the person responsible for the booked party must ensure that children or young adults in the party do not consume alcohol whilst on Trevornick. Please be aware our playgrounds and soft play areas are not staffed and you use these facilities at your own risk.


Brochure & Website: 

Whilst we try to keep all Trevornick brochures and site content up to date and accurate, we cannot be held responsible for any errors.


Entertainment & Activities:

In the unfortunate event, it becomes necessary to amend the scheduled entertainment and daily activities, we will notify guests with signs displayed on entertainment boards. We reserve the right to amend the schedule if required at any time.


Imagery: 

Photos displayed on Trevornick Holiday Park’s website, social channels or email are for guidance only. No persons can take/use any imagery from Trevornick Holiday Park’s website or social channels without written consent from the company.


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